Setup / Connection Issues

All setup and troubleshooting steps are fully explained on our Setup Instructions page.

There is no additional setup information beyond what is published there.

If your MagTag® device is powering up but not connecting, it is due to a setup step not being followed exactly.

Tracking Behaviour

All tracking behaviour, update intervals, and network limitations are explained in our FAQ and Setup Instructions.

Your phone does NOT perform the tracking. It only receives location updates anonymously relayed through Apple’s and Googles's networks.

Tracking frequency and update timing depend entirely on external network activity, not the MagTag Device.

This Form Is For:

• Orders not received
• Confirmed faulty product claims

MagTag® Setup Instructions

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