Refund policy

Warranty / Return / Refund Policy

This policy constitutes an integral part of our Terms of Service. It is not possible to complete any purchase on this website without first acknowledging and agreeing to these terms by selecting the checkbox confirming that you have read, understood, and accepted all associated policies.

Both we as a retailer and you as a consumer are protected and governed by Australian Consumer Law (ACL). We provide a 1-year warranty on MagTag® products.

Important Details:

• If you return your device under warranty and no fault is evident, you will be responsible for the return shipping cost.
  
• We do not accept returns for change of mind, device incompatibility, or user error and are not obligated to do so under Australian Consumer Law (ACL).

Unopened goods and security seals

MagTag® products are packaged with a tamper-proof security seal. We do not accept returns of any product that has been opened, or where the security seal has been broken or tampered with.

If we agree to accept a return (for example an unopened order sent back because of an incorrect address, a refused delivery, failure to collect, or a cancellation after processing), the goods must be unopened with the security seal intact. The refund will be issued less all applicable shipping charges (at Australia Post rates) and a warehouse restocking fee of $18.80. Original shipping charges are non-refundable.

This does not affect your rights under Australian Consumer Law if the product is faulty or not as described.

Please note that the limitations of the product are clearly displayed on our website, www.MagTag.com.au, and form part of the agreed Terms of Service.

Customer is responsible for return packaging and all postage costs. Please note batteries are exempt from our return and refund policy. In the event of a defective product return, we will reimburse the shipping return fee.

Returns
If you have thoroughly reviewed the FAQs, Setup Instructions, and Troubleshooting section but still believe your item is faulty, please lodge your claim on our Customer Support page. If the item is confirmed faulty, we are obligated under Australian Consumer Law (ACL) to offer your choice of a replacement or refund. For items not found to be faulty, they will be returned to you at your expense after payment of the postage invoice. 

Damaged / Lost / Stolen Goods In Transit
Once your order is handed over to Australia Post, it is no longer under our control. The responsibility for delivery rests solely with Australia Post. In the unfortunate event that your order is lost while in their care, or stolen after delivery, we cannot accept liability for the issue and your enquiry needs to be directed to Australia Post. Your purchase is insured for up to $100.