MagTag® Support Knowledge Base – FAQ, Order Status, Troubleshooting, Find My & Find Hub

This page is MagTag® AU's consolidated customer-support reference. Every MagTag answer below comes from our official FAQ, Setup Instructions, product pages and store policies; network facts are quoted from Apple Support and Google Android Help. Full guides: iPhone Setup · Android Setup · FAQ · Support.

Quick facts

Product: MagTag® Global Micro Tracker V4.0 — Bluetooth recovery tracker, no GPS, no SIM, no subscription.
Two versions: MagTag® for iPhone (Apple Find My, iOS 14.5+, Apple MFi certified) and MagTag® for Android (Google Find Hub, Android 9+, Google certified). Not interchangeable.
Pricing (AUD): 2-pack $58, 4-pack $99 (both versions). Cases $10.95–$19.95. eGift cards $50–$200.
Shipping: Australia only, via Australia Post — Standard $9.95 or Express $14.95, chosen at checkout; processed within 1 business day, next-business-day dispatch from Sydney NSW; PO boxes OK.
Battery: replaceable CR2032 (Duracell, Energizer or Maxell only), up to 12 months. Water resistance: IP67.
Warranty: 1 year plus Australian Consumer Law. No returns for change of mind, incompatibility or user error. Batteries excluded.
Support: Support page form for orders not received and confirmed faulty product claims (order number and checkout email must match). Order status: customers sign in to chat and the agent looks the order up.

About MagTag & how it works

What is a MagTag?

MagTag® Global Micro Tracker V4.0 is a compact Bluetooth recovery tracker for locating vehicles, trailers, caravans, boats, tools, machinery, luggage, bags, pets and other valuables. It comes in two separate versions: MagTag® for iPhone (Apple Find My network) and MagTag® for Android (Google Find Hub network). It is built for asset recovery over distance, not just finding items around the house.

Which MagTag version do I need – iPhone or Android?

Choose the version that matches the phone you will manage it from. MagTag® for iPhone pairs only with Apple Find My; MagTag® for Android pairs only with Google Find Hub. The two versions are not interchangeable and one MagTag cannot work with both.

What phones are compatible with MagTag?

iPhone version: iPhone running iOS 14.5 or later with Bluetooth, Location Services, iCloud and Find My enabled (setup must be done on an iPhone, not an iPad). Android version: Android 9 or later with Google Play services, Bluetooth, Location, internet and Google Find Hub enabled.

Is MagTag Apple certified?

Yes. MagTag® for iPhone is Apple MFi certified and made for Apple's Find My network, and MagTag® for Android is Google certified for the Find Hub network.

Do I need a SIM card, subscription or monthly fee?

No. MagTag® has no SIM card, no mobile data plan and no subscription or monthly fees. Once paired, it works through Apple Find My or Google Find Hub at no ongoing cost.

Do I need a separate MagTag app?

No. There is no MagTag® app. The iPhone version is managed in Apple's Find My app (Items tab) and the Android version in Google's Find Hub app.

How does MagTag actually work?

MagTag® broadcasts a secure Bluetooth Low Energy signal. When any nearby iPhone (Apple version) or participating Android device (Android version) passes within Bluetooth range, it anonymously relays the MagTag's location through Apple's Find My or Google's Find Hub network, and you see the latest location in that app. Your own phone is only the viewer – it does not do the tracking.

How often does the location update?

Updates happen whenever a compatible nearby phone passes within Bluetooth range and relays the location, so frequency depends on how many people are nearby. Busy areas like suburbs, roads, shopping centres and airports update often; rural or remote areas update less often, and a stationary MagTag with no passing phones will keep showing its last known location.

Why does my MagTag say 'Last seen' and not update?

'Last seen' means no compatible device with internet access has passed within Bluetooth range since that time – common in quiet areas or if the tag is shielded by metal. It will update as soon as a compatible phone passes nearby. If it never updates, confirm the MagTag still appears in Find My/Find Hub, check the battery, make sure placement isn't blocking the signal, and test it in a busy area.

Is MagTag a GPS tracker?

No. MagTag® has no GPS module, SIM or mobile connection. It is a Bluetooth recovery tracker that uses the Apple Find My or Google Find Hub network, which is why it is small, discreet and subscription-free. GPS trackers suit live fleet tracking; MagTag suits discreet, low-maintenance recovery of assets.

Will MagTag work in a rural or remote area?

It can, but performance depends on compatible phones passing nearby. In isolated areas updates may be infrequent until the asset moves into a town, road, depot or populated area. If you need constant live updates in a remote area with no passing devices, a dedicated GPS tracker may suit better.

Does MagTag work overseas or if my asset is shipped internationally?

Yes, wherever the Apple Find My or Google Find Hub network exists. Updates are most likely in populated places like airports, ports, cities and depots; inside a metal container, deep in a ship, underground or in remote areas you may only see the last known location until it is detected again.

Does MagTag need mobile coverage or internet?

MagTag itself does not connect to the internet. The nearby phone that detects it needs internet access at some point to send the update. Without compatible nearby phones or connectivity, you'll only see the last known location until a new update arrives.

Can MagTag be blocked by a GPS jammer?

A GPS jammer does not disable MagTag® the way it affects a GPS tracker, because MagTag does not use GPS satellites. Like any wireless device it can still be affected by heavy metal shielding, poor placement, distance and a lack of nearby phones, so avoid placing it deep inside heavy metal compartments.

Does MagTag notify a thief they are being tracked?

Not immediately. Because MagTag® does not use Apple's U1 ultra-wideband chip, unwanted-tracker alerts on a stranger's phone are typically delayed around 8–24 hours, giving you a longer window to coordinate recovery with police. Apple AirTags, by contrast, alert much sooner.

What is the difference between MagTag and an Apple AirTag?

AirTag is designed for nearby precision finding of everyday items (keys, wallet) using Apple's U1 chip, and it alerts a thief quickly. MagTag® deliberately has no U1 chip, so it offers a longer tracking window and is built for discreet, long-range recovery of vehicles, trailers, tools, luggage and high-value assets. MagTag is also available for Android; AirTag is Apple only. Both use Find My natively with no subscription.

Setup – iPhone and Android

How do I set up MagTag on iPhone?

1) Update to iOS 14.5+ and make sure you're signed into iCloud with Find My, Bluetooth and internet on. 2) Pull the paper battery tab out. 3) Hold the side button until you hear one beep. 4) Open Find My, tap +, choose 'Add Other Item' (not MagSafe Accessory) with the MagTag next to your phone, then name it and finish the prompts. Full guide: https://www.magtag.com.au/pages/magtag%C2%AE-setup-instructions-ios

How do I set up MagTag on Android?

1) Use Android 9+ with Google Play services, install/update Google Find Hub, set a screen lock (PIN/pattern/password), and turn on Bluetooth, Location and internet. 2) Enable Settings > Google > All services > Devices > 'Scan for nearby devices', and set Find Hub > 'Find your offline devices' to 'With network everywhere'. 3) Pull the battery tab out and hold the side button until one beep. 4) Keep the phone awake and unlocked within 50 cm – tap 'Connect' on the Google Fast Pair notification, then name it. There is no + button in Find Hub; Fast Pair adds it automatically. Full guide: https://www.magtag.com.au/pages/magtag%C2%AE-setup-instructions-android

Where do I find the setup instructions?

iPhone: https://www.magtag.com.au/pages/magtag%C2%AE-setup-instructions-ios Android: https://www.magtag.com.au/pages/magtag%C2%AE-setup-instructions-android The instructions are complete – if a MagTag powers on but won't connect, a step has been missed.

How do I turn MagTag on?

Pull the small paper battery-saving tab fully out (no need to open the cover), then press and hold the side button until you hear one beep.

How do I turn MagTag off or factory reset it?

Hold the side button until you hear a single beep, then two beeps, then three continuous beeps – release at the end of the three-beep sequence (about 6 seconds). The MagTag® powers off and is restored to factory settings. Remove it from Find My/Find Hub before resetting a paired tag.

MagTag doesn't appear in my Bluetooth device list – is that normal?

Yes. MagTag® never shows in the phone's Bluetooth settings list. On iPhone it is added through the Find My app ('Add Other Item'); on Android it appears via a Google Fast Pair notification.

Can I set up MagTag with an iPad?

No – initial setup must be done on an iPhone. After setup you can view it in Find My on iPad or Mac.

My MagTag turns on but won't connect to my iPhone – what do I do?

Check: iOS is up to date, two-factor authentication is on, Find My is enabled (Settings > [Your Name] > Find My), you're using a standard (not Managed) Apple ID, and Bluetooth, Wi-Fi/mobile data and Location Services are on. Toggle those off/on and restart the phone; if still stuck, reset network settings. Last resort: remove any MagTags from Find My, sign out of your Apple account, power off the phone and all MagTags, sign back in, factory reset the MagTag and start setup again. Testing with a different iPhone on a separate Apple ID confirms whether the phone is the issue.

My MagTag turns on but won't connect to my Android phone – what do I do?

First confirm you have the Android version. Then check: Android 9+ with current Google Play services, Find Hub and system updates installed, a screen lock set, signed into the correct Google Account on the main profile, 'Scan for nearby devices' on, Bluetooth/Location/internet on, and 'Find your offline devices' set to 'With network everywhere'. Keep the MagTag within 50 cm of an awake, unlocked phone; if the Fast Pair notification was dismissed, turn the MagTag off and on again, or find it under Settings > Google > Devices or Settings > Connected devices > Pair new device. If still stuck, remove it from Find Hub, factory reset it, restart the phone and start again.

Why doesn't the Fast Pair notification appear on Android?

Usually because 'Scan for nearby devices' is off (Settings > Google > All services > Devices), the phone is locked or asleep, or the MagTag is too far away. Turn scanning on, unlock the phone, hold the MagTag within 50 cm, and turn the MagTag off and on again to restart pairing mode.

Does MagTag have Precision Finding?

No. MagTag® does not use ultra-wideband, so there is no directional arrow. Use the map, Bluetooth proximity and Play Sound in Find My or Find Hub to locate it.

Does MagTag have a Play Sound feature?

Yes. You can trigger a sound from Find My or Find Hub. It is intended to help identify which MagTag is which when you have several, not as a loud room-finding speaker.

Battery, placement and care

How long does the battery last and what battery does it use?

MagTag® V4.0 uses a replaceable CR2032 coin cell with up to 12 months of life after activation. Life is shorter in high-traffic areas where the tag is detected often and longer in quiet areas. Use a quality branded battery – Duracell, Energizer or Maxell only; cheap cells don't have enough output.

How do I replace the MagTag battery?

With clean hands, place the MagTag silver side up on a soft non-slip surface, press down on the back cover and twist it anticlockwise a few millimetres to release (a ring of sticky tape around your finger helps grip). Pry the old CR2032 out with a small flat tool, insert a new Duracell/Energizer/Maxell CR2032, twist the cover back on, then turn it on and test with Play Sound. Do NOT re-pair after a battery change – it stays linked to your account. Don't force the outer edges; user damage isn't covered by warranty.

The battery cover is hard to open – is that normal?

Yes. The cover is deliberately firm and tamper-resistant for child safety and regulatory compliance. It needs deliberate pressure and a twist; using a ring of adhesive tape (sticky side out) around a finger gives extra grip.

Does MagTag work if the battery is flat?

No – it needs power to broadcast. Replace the battery with a quality CR2032 and check it powers on. You normally don't need to re-pair after replacing the battery.

Where should I place or hide my MagTag?

Somewhere discreet and protected but not sealed in metal – Bluetooth can't escape deep metal compartments or dense machinery housings. Good spots: under trims, inside vehicle interiors, tool cases, bags, trailers, non-metallic housings and protective mounts. For something like a tractor, an external roof mount performs better. After placing it, step back a few metres at a time using Play Sound – inside a vehicle you want at least 5 metres of range.

How do I test that my MagTag is working after placing it?

Open Find My or Find Hub and use Play Sound while stepping back a couple of metres at a time. If the sound stops playing or the phone can't connect within about 5 metres (for a vehicle), move the tag to a less shielded spot until the signal is reliable.

Is MagTag waterproof?

MagTag® V4.0 is IP67 water resistant and handles rain, splashes and normal outdoor use. For marine use, pressure washing, long-term external mounting or heavy impact, use a MagTag® protective case.

Can I use MagTag on a boat or jet ski?

Yes, provided it is mounted securely and protected. MagTag is IP67 water resistant, but for marine environments we recommend a protective case and avoiding spots exposed to impact, saltwater abuse or pressure washing, or deep inside metal compartments.

Does MagTag fit AirTag cases?

MagTag fits many AirTag-style cases, though it is slightly larger than an AirTag so some tight-fitting cases won't fit. Official MagTag® cases are the guaranteed fit: Magnetic Waterproof Heavy Duty Case ($18.95), Heavy Duty Waterproof Cabled Case ($17.98), Magnetic Silicone Case ($12.98, not waterproof), Waterproof Dog Collar Case ($19.95) and Protective Key Tag Case ($10.95).

Sharing, transferring, pets, travel, business & responsible use

How many MagTags can I use on one account?

On Apple, up to 32 MagTags® can be linked to one Apple account. On Android, Google Find Hub manages tracker tags under your Google account. Each MagTag can be linked to only one primary account at a time.

Can I share a MagTag with family or other people?

Yes. Apple Find My lets you share an item with up to five other people (six users in total); everyone needs iOS 17 or later, two-factor authentication and iCloud Keychain on, and a non-child Apple Account – borrowers then stop receiving tracking alerts for that item. Google Find Hub lets the owner share a tag with up to 10 people (open the MagTag in Find Hub > Share ownership; the owner confirms each person). Both people must be on the same ecosystem – Apple with Apple, Android with Android.

How do I transfer or sell a MagTag to someone else?

First remove it from your Apple Find My or Google Find Hub account (Android: open the tag in Find Hub > Settings > Remove from Find Hub), then factory reset the MagTag (hold the button through the 1-2-3 beep sequence). The new owner can then pair it. A MagTag still linked to another account cannot be paired.

Can I use MagTag to track my pet?

Yes for recovery, but it is not a live pet GPS. Updates come from nearby phones, so a pet in a large yard or rural property may update rarely, while one moving through streets and suburbs updates more often. Not recommended for cats due to size; better for dogs with the MagTag® Waterproof Dog Collar Case ($19.95).

Can I use MagTag in luggage when flying?

Yes – MagTag is popular for travel. Put it inside your suitcase or bag before flying; airports are strong environments for Bluetooth recovery. On iPhone (iOS 18.2 or later) you can create a temporary webpage showing the item's location to share with an airline: Find My > Items > select the MagTag > Share Item Location; sharing stops when you're reunited with the item, after 7 days, or when you stop it manually. Follow airline rules for batteries.

Can I use MagTag on a child's school bag?

Yes, to help recover a lost bag. MagTag must be used to track the item, not to secretly track a person, and parents are responsible for lawful use – we recommend explaining to the child that it's there to help find the bag if lost.

Can MagTag be used for business assets?

Yes – tools, cases, event gear, trailers, machinery and transport items. It is not a fleet or asset-management platform: no route logs, driver analytics or live GPS dashboards, and staff must be informed where required.

Can I use MagTag to track another person?

No. MagTag® must never be used to track a person without their knowledge and consent. Placing it in someone else's vehicle, bag or belongings may breach surveillance, stalking and privacy laws and can result in police involvement. See the Responsible Use Guide: https://www.magtag.com.au/pages/responsible-use-guide

What should I do if my asset is stolen?

Don't confront anyone yourself. Open Find My or Find Hub, check the latest location, take screenshots with timestamps, and contact police with your order details, device information and location updates. Personal safety comes first.

Can MagTag provide location records to police?

No. MagTag Pty Ltd has no access to the Apple or Google account linked to a tracker or any location data. Police requests must go to Apple's Law Enforcement Response Team (https://lep.apple.com/) or Google's Law Enforcement Request System (https://lers.google.com/).

How much does MagTag cost?

MagTag® Global Micro Tracker V4.0 is $58 AUD for a 2-pack or $99 AUD for a 4-pack, in both the iPhone and Android versions. Protective cases range from $10.95 to $19.95, and eGift cards are available in $50–$200.

Pricing, shipping, orders, warranty & returns

Do you sell single MagTags?

MagTag® is sold in 2-packs ($58) and 4-packs ($99) only.

How much is shipping and how fast is delivery?

Two Australia Post options are offered at checkout: Standard $9.95 or Express $14.95 (AUD). Orders are processed within 1 business day and dispatched next business day from Sydney NSW; you'll get an email with a tracking number once dispatched (allow up to 48 hours for tracking to activate). Delivery to PO boxes is available.

Do you ship internationally?

No. MagTag® AU ships within Australia only.

How do I track my order?

Once dispatched you'll receive an email with your Australia Post tracking number. Allow up to 48 hours for tracking to go live; after that delivery is handled entirely by Australia Post.

Where is my order?

Sign in when the chat asks so the agent can look up your order and its fulfilment status. Orders are dispatched the next business day from Sydney via Australia Post, and you receive a tracking-number email once shipped (tracking can take up to 48 hours to go live). After dispatch, delivery timing is controlled by Australia Post – check the tracking link in your email for the latest scan.

I haven't received a tracking email – what should I do?

Check your junk/spam folder for the shipping confirmation from MagTag® AU. Orders are processed within 1 business day and dispatched the next business day (weekends and public holidays aren't business days), and tracking can take up to 48 hours to activate after dispatch. If it's been longer than that with no tracking email, sign in so the agent can check the order status, or use the Support page form.

My tracking hasn't updated for days – is my parcel lost?

Australia Post tracking can pause while a parcel moves between facilities, and once dispatched delivery is managed entirely by Australia Post. If tracking shows no progress for an unusually long time, or shows delivered but you don't have the parcel, lodge a missing-item enquiry with Australia Post (https://helpandsupport.auspost.com.au/s/missing-or-lost-item) and then use the 'Order Not Received' form on the MagTag Support page with your order number and checkout email. Purchases are insured for up to $100, and Australia Post tracking data is only kept for 3 months, after which no claim can be made.

Can I change my delivery address or cancel my order?

Orders are processed within 1 business day, so contact us via the Support page immediately. Once the parcel is with Australia Post we can't change the address. If an order is cancelled after processing, or comes back to us because of an incorrect address, refusal or failure to collect, the refund is issued less the Australia Post shipping charges and a $22 warehouse restocking fee; original shipping is non-refundable.

My order hasn't arrived – what do I do?

Check your Australia Post tracking first. Once handed to Australia Post, delivery and any lost-in-transit issues are managed by them (https://helpandsupport.auspost.com.au/s/missing-or-lost-item); purchases are insured up to $100 and tracking data is kept for 3 months. If you need help, lodge an 'Order Not Received' request on the Support page – your order number and checkout email must match.

What is the warranty on MagTag?

MagTag® products carry a 1-year warranty, and you're also protected under Australian Consumer Law. If an item is confirmed faulty you can choose a replacement or refund. Batteries are excluded, and user damage (e.g. forcing the case open) is not covered.

Can I return MagTag if I changed my mind or it isn't compatible with my phone?

No. Returns are not accepted for change of mind, device incompatibility or user error. Please make sure you choose the correct iPhone or Android version and check compatibility before ordering.

How do I make a warranty or faulty product claim?

Work through the Setup Instructions, FAQ and troubleshooting first (most connection issues are phone settings). If you still believe it's faulty, lodge a 'Faulty Product Claim' on the Support page: https://www.magtag.com.au/pages/support – your order number and checkout email must match. Return postage is paid by you and reimbursed if a genuine fault is confirmed; if no fault is found, the item is returned at your expense.

What happens if my parcel is returned to sender?

If an order comes back due to an incorrect address, refusal or failure to collect, the customer covers return shipping and a $22 warehouse restocking fee, and these plus original shipping are deducted from any refund.

How do I contact MagTag support?

Use the Support page: https://www.magtag.com.au/pages/support – the form is for orders not received and confirmed faulty product claims, and your order number and checkout email must match. Setup and tracking questions are fully covered in the Setup Instructions (https://www.magtag.com.au/pages/setup-instructions) and FAQ (https://www.magtag.com.au/a/faq).

Do you have retail stores?

No. MagTag® AU sells online only at www.magtag.com.au, with next-business-day dispatch from Sydney.

Do you offer bulk or wholesale orders?

Standard packs are 2-packs ($58) and 4-packs ($99). For larger commercial quantities, contact us through the Support page – note MagTag is a recovery tracker, not a fleet-management platform.

What payment methods do you accept?

Cards, PayPal and Afterpay, processed securely through Shopify.

Order status – how support should handle "where is my order?"

Step 1: Ask the customer to sign in to the chat so their order can be looked up (order number, fulfilment status and tracking number). Step 2: Explain the timeline: orders are processed within 1 business day and dispatched the next business day from Sydney NSW via Australia Post; a tracking-number email is sent at dispatch and tracking can take up to 48 hours to become active. Step 3: If the order shows as dispatched, the customer should use the Australia Post tracking link – from that point delivery is managed entirely by Australia Post. Step 4: If the parcel is lost or shows delivered but not received, direct the customer to Australia Post's missing-item process (https://helpandsupport.auspost.com.au/s/missing-or-lost-item) and then to the MagTag Support page 'Order Not Received' form (order number and checkout email must match). Purchases are insured for up to $100; Australia Post tracking data is kept for 3 months, after which no claim can be made. Step 5: Address changes or cancellations must be requested through the Support page as early as possible; after processing, cancellations and returned-to-sender parcels are refunded less shipping charges and a $22 restocking fee.

Troubleshooting stages – MagTag turns on but will not connect (iPhone version)

Work through these stages in order. Almost all connection problems are caused by a missed setup step or an iPhone/Apple Account setting, not the MagTag itself.

Stage 1 – Confirm the basics: you have the iPhone (Apple Find My) version; setup is being done on an iPhone (not an iPad) running iOS 14.5 or later; the paper battery tab has been pulled fully out; the MagTag was powered on by holding the side button until one beep.

Stage 2 – Confirm the Apple Account and settings: signed into iCloud on the iPhone; Find My turned on (Settings > [Your Name] > Find My > Find My iPhone on); two-factor authentication turned on for the Apple Account (Settings > [Your Name] > Sign-In & Security); a standard Apple Account, not a Managed Apple ID (work/school); Bluetooth on; internet connected (Wi-Fi or mobile data); Location Services on, including for Find My (Settings > Privacy > Location Services > Find My).

Stage 3 – Add it the right way: open the Find My app, tap +, choose 'Add Other Item' (NOT 'MagSafe Accessory'), with the MagTag next to the iPhone; then Connect, name it, and Continue/Finish. The MagTag will never appear in the phone's Bluetooth settings list – that is normal. If the MagTag is still registered to someone else's Apple Account, that person must remove it in Find My first.

Stage 4 – Refresh the phone: update iOS (Settings > General > Software Update); toggle Bluetooth, Wi-Fi and mobile data off and on and restart the iPhone; toggle Location Services off, restart, and on again; if still stuck, Settings > General > Reset > Reset Network Settings.

Stage 5 – Full reset: 1) remove all MagTags from Find My on every Apple device; 2) turn off all Apple devices except the main iPhone; 3) sign out of the Apple Account and power the phone down; 4) turn off all MagTags; 5) turn the phone on and sign back in; 6) verify every Stage 2 setting; 7) factory reset the MagTag (hold the button through one beep, two beeps, then three continuous beeps – about 6 seconds) and start setup again from Stage 1.

Stage 6 – Isolate the device: test the MagTag with a different iPhone on a separate Apple Account and network. If it pairs there, the issue is the original phone's settings. If it will not pair on a second, correctly configured iPhone after all stages, lodge a Faulty Product Claim on the Support page with the order number and checkout email.

Troubleshooting stages – MagTag turns on but will not connect (Android version)

Stage 1 – Confirm the basics: you have the Android (Google Find Hub) version – an Apple version cannot connect to Find Hub; Android 9 or later with Google Play services installed and up to date (devices without Google Play services are not compatible); signed into the correct Google Account on the phone's main user profile; the paper battery tab pulled fully out; MagTag powered on with one beep.

Stage 2 – Confirm the phone settings: Google Find Hub app installed/updated from Google Play, plus all Android and Google Play system updates; a PIN, pattern or password screen lock set (fingerprint/face alone is not enough); Bluetooth on; Location on; connected to Wi-Fi or mobile data; Settings > Google > All services > Devices > 'Scan for nearby devices' turned on (on some phones under Settings > Google > Devices & sharing > Devices – search Settings for it if the wording differs); Settings > Security > Find Hub > 'Allow device to be located' on; Settings > Google > All services > Find Hub > 'Find your offline devices' set to 'With network everywhere'.

Stage 3 – Pair the right way: keep the phone awake and unlocked with the MagTag within 50 cm; wait for the Google Fast Pair notification and tap Connect, then follow every prompt and allow permissions; name the tag. There is no + button inside Find Hub – tags are added automatically by Fast Pair. If the notification was dismissed, turn the MagTag off and on again to restart pairing. If no notification appears, look under Settings > Google > All services > Devices (available nearby devices) or Settings > Connected devices > Pair new device, select the MagTag and follow the Google prompt.

Stage 4 – Refresh the phone: toggle Bluetooth and Location off and on; switch between Wi-Fi and mobile data; restart the phone.

Stage 5 – Connection reset: 1) if the MagTag appears in Find Hub, remove it (select it > Settings > Remove from Find Hub); 2) turn the MagTag off; 3) toggle Bluetooth and Location off and on; 4) confirm working internet; 5) restart the phone; 6) re-verify every Stage 1 and 2 item; 7) factory reset the MagTag (hold the button through one beep, two beeps, then three continuous beeps), turn it on and start again from Stage 1. A MagTag still linked to another Google Account must be removed from that account and factory reset before it can pair again.

Stage 6 – Isolate the device: test with a different compatible Android phone on a separate Google Account and internet connection. If it pairs there, the original phone or its settings are the cause. If it fails on a second correctly configured phone after all stages, lodge a Faulty Product Claim on the Support page.

Troubleshooting – MagTag is paired but the location is stale or shows "Last seen"

This is normal behaviour of both networks, not a fault. The MagTag only updates when a compatible phone with internet access passes within Bluetooth range. Check, in order: 1) the MagTag still appears in Find My / Find Hub; 2) the battery is not flat (Find Hub shows OK / Low / Very low; Find My shows a battery icon) – replace with a Duracell, Energizer or Maxell CR2032 if needed and do not re-pair; 3) placement – deep inside metal compartments or machinery blocks the signal; test with Play Sound while stepping back a few metres (aim for at least 5 metres of range in a vehicle); 4) on Android, 'Find your offline devices' is set to 'With network everywhere' (on 'busy places only' Google waits for multiple devices before showing an update); 5) on iPhone, turn on 'Notify When Found' for the item so you're alerted when it is next located; 6) move the item, or wait until it is in a busier area – updates resume as soon as another compatible device passes by.

Troubleshooting – after a battery change

After replacing the CR2032, simply power the MagTag on and test with Play Sound – it stays linked to your account and must NOT be re-paired. If the MagTag will not power on after a battery change, check the battery is a genuine Duracell, Energizer or Maxell CR2032 inserted the right way up and the cover is twisted back to its locked position. Do not force the outer edges; damage caused by the user is not covered under warranty.

General knowledge – Apple's Find My network (source: Apple Support)

What it is: Apple describes the Find My network as "a crowdsourced network of over a billion Apple devices that use Bluetooth technology to detect the location of an accessory or device, and report their approximate location back to the owner." It is "all anonymous and encrypted to protect everyone's privacy."

How a MagTag is found: "Any iPad, iPhone, or Mac with 'offline finding' turned on in Find My settings can act as a 'finder device.' This means the device can detect the presence of another missing offline device using Bluetooth and then use its network connection to report an approximate location back to the owner." "This entire interaction is end-to-end encrypted, anonymous, and designed to be battery and data efficient."

Privacy: "Apple cannot see the location of any offline device or reporting device." "The traffic sent to Apple by finder devices contains no authentication information in the contents or headers. As a result, Apple doesn't know who the finder is or whose device has been found." "The device owner receives only the encrypted location information that's decrypted and displayed in the Find My app with no indication as to who found the device." The Bluetooth identifier a tag broadcasts changes regularly – "approximately every 15 minutes, the public key is replaced by a new one ... so that the user can't be tracked by a persistent identifier." Apple retains location "for up to 24 hours in order to provide the service, after which it is deleted."

Turning Find My on: Settings > [Your Name] > Find My > Find My iPhone > on. "To see your device even when it's offline, turn on Find My network."

Adding a third-party item (such as MagTag): in the Find My app, "Tap +, then choose Add Other Item. Tap Connect, type a name and select an emoji, then tap Continue. Tap Continue to register the item to your Apple Account, then tap Finish." "If the item is registered to someone else's Apple Account, they need to remove it before you can add it."

Locating an item: under Items, "If the item can be located: It appears on the map so you can see where it is. The location and timestamp appear below the item's name. The item's location is updated when it connects to the Find My network. If the item can't be located: You see where and when it was last located. Below Notifications, turn on Notify When Found." You can Play Sound if the item is nearby, or tap Directions to open Maps. Precision Finding (the on-screen arrow) is an AirTag feature that uses ultra-wideband; MagTag does not have ultra-wideband, so there is no arrow – use the map and Play Sound.

Marking an item as lost: select the item and tap Show Contact Info under Lost AirTag/item to "add a message saying that the item is lost and include your phone number or email address"; "If someone else finds your item, they can use a supported device to see a website with the Lost Mode message." Turn it off with Stop Showing Information when found.

Sharing an item: "You can share an AirTag or other item with up to five borrowers in addition to yourself, for a total of six users per item," provided two-factor authentication is on, everyone has an Apple Account with iCloud and iCloud Keychain on, is on iOS 17 / iPadOS 17 / macOS 14 or later, and is not a child account. "People you're sharing items with don't receive tracking notifications when the items are moving with them." Share from Items > the item > Add Person; stop with Stop Sharing.

Sharing a lost item's location with an airline: "you can create a temporary webpage to share the location of a lost AirTag or other item. For example, you can share the webpage with an airline to help them track your mishandled bag." Items > the item > Share Item Location. "Sharing stops when you reunite with the item, after 7 days, or when you end it manually." At least one of your Apple devices must be online to provide updates.

Removing an item (before selling or giving it away): Items > the item > bring it near the iPhone > Remove Item. "If the item isn't near your device, you can still remove it from your account. However, the item must be reset before anyone can register it to their Apple Account." For MagTag, the reset is the 1-2-3 beep sequence.

Unwanted-tracking protection: "If any AirTag, AirPods, Find My network accessory, or compatible Bluetooth location-tracking device is separated from its owner and seen moving with you over time, you're notified by a notification on your device or a sound emitted by the device." The alert reads "[Product Name] Found Moving With You." The person can tap the alert, Play Sound to find it, view details, and tap "Instructions to Disable"; "After you disable the ... Find My network accessory ... the owner can no longer get updates on its current location." A Find My network accessory "separated for a period of time from its owner emits a sound when it's moved." Apple's advice: "If you can't find the device and if you feel your safety is at risk, go to a safe public location and contact law enforcement."

General knowledge – Google's Find Hub network (source: Google Android Help)

What it is: "Leveraging the power of a crowdsourced network of Android devices, the Find Hub network can help you find a wide range of items, including Android phones and tablets that are offline, Fast Pair accessories, like compatible earbuds, and tracker tags." "Android devices that participate in the Find Hub network use Bluetooth to scan for nearby items."

Privacy and encryption: "The Find Hub network encrypts the locations of your items using a unique key that only you can access by entering your Android device's PIN, pattern, or password." This "ensures that the locations of your items are private from Google. They're only visible to you and those you share your items with in Find Hub." "Google can't identify you when your Android device shares the location of a detected item." By default the network uses aggregation: "With aggregation, the Find Hub network waits until multiple Android devices have detected a lost item" before showing its location.

The four 'Find your offline devices' settings (Settings > Google > All services > Find Hub > Find your offline devices): 'Off' – no offline finding; 'Without network' – recent locations stored encrypted on the device only, no network participation; 'With network in busy places only' – locations shared only via aggregation in high-traffic areas; 'With network everywhere' – crowdsourced finding in busy and remote areas alike. For a MagTag, 'With network everywhere' gives the best chance of an update.

Requirements to be found: signed in to a Google Account; 'Use location' on; Find Hub 'Allow device to be located' on; a PIN, pattern or password screen lock ("Set a PIN, pattern, or password on your Android device" to enable offline finding); Bluetooth and Location on. Google notes that devices on Android 8.0 or lower cannot participate in the crowdsourced network. Why an item can't be found: it "doesn't have power or has been turned off", was damaged, or no participating Android device has passed within Bluetooth range of it.

If Find Hub shows 'Sync recent location': Google explains this happens "due to location encryption being out of sync." Fix: Settings > Google services > Find Hub > Find your offline devices > select Off, then re-select your previous setting; open Find Hub, refresh the device list, tap Sync recent location and authenticate. For an accessory that stays out of sync, Google advises to "Factory reset your accessory with the manufacturer's instructions" and "Reconnect the accessory to your Android device" – for MagTag, remove it from Find Hub first, then the 1-2-3 beep reset, then Fast Pair again.

Sharing a tag: "You can share your accessory or tracker tag with up to 10 loved ones so you can all locate your valuables in the app." Owner: open Find Hub > select the tag > Share ownership > send the invitation; the recipient accepts on an Android device; the owner then confirms in the tag's Settings. Shared users get a 4-digit PIN for security. Stop sharing: owner > tag Settings > next to the person > More > Stop sharing; a shared user can tap Leave sharing.

Removing / transferring a tag: remove it from Find Hub (select the tag > Settings > Remove from Find Hub), then "To remove your data from a tracker tag, factory reset it with your device manufacturer's instructions."

Unknown tracker alerts on Android: "When someone else's tracker device is separated from their owner and is far away from their Android phone, an unknown tracker alert is sent." "Unknown tracker alerts currently work with Find Hub network compatible tags, headphones, and Apple AirTags." Manual scan: Settings > Safety & Emergency > Unknown tracker alerts > Scan now ("Your device takes about 10 seconds to complete a manual scan"). From the alert, tap the notification to open a map, Play sound to locate the tracker, then Next steps for disabling instructions. "Some trackers, if turned off, may be factory reset and no longer be linked to their original owner." The scan data "is processed and temporarily stored in an encrypted format, never leaving your device" and "is not shared with Google or other users."

Precision finding: Find Hub's UWB precision finding requires a tag and phone that both support ultra-wideband. MagTag does not use UWB, so there is no directional arrow – use the map, Bluetooth proximity and Play sound.

Full setup instructions

The complete official step-by-step setup, troubleshooting and battery-replacement guides are published at MagTag® Setup Instructions – iPhone Version and MagTag® Setup Instructions – Android Version. Those pages are the authoritative source; there are no additional steps outside them.